Support
We're here to help
Questions about your plan, a generation that went wrong, or an idea for a new effect? Write to us and we'll reply within 24 hours.
[email protected]How do I cancel my subscription?
Subscriptions are billed and managed by the store you subscribed in. On iPhone, open Settings › Apple ID › Subscriptions, choose Nevli and tap Cancel Subscription. You can also manage subscriptions on the App Store. On Android, open Google Play › Payments & subscriptions › Subscriptions, choose Nevli and tap Cancel subscription, or manage subscriptions on Google Play. Deleting the app or your Nevli account does not cancel a subscription. For more details see the Subscription Policy.
Can I get a refund?
Payments go through the store, so refunds are handled by the store too. On iPhone, request one at reportaproblem.apple.com. On Android, see how to request a refund from Google Play.
How do credits work?
Each photo costs credits — the price is on the Generate button. Nevli Pro adds credits every 7 days; unused weekly credits don't carry over and end with your subscription. Credit packs never expire and are used after your weekly credits; they stay on the account you bought them with, so they never need restoring. A generation that fails doesn't use any credits. Your balance and history are in the app under My Plan.
My photo didn't turn out well
Use one clear selfie with your face in good light, looking at the camera. If a result still looks wrong, tap the flag on the result screen and tell us what went wrong — it helps us improve.
What happens to my photos?
Your photos are sent to third-party AI providers (OpenAI and Meta, via OpenRouter) only after you allow it, and only to create the look you picked. Uploaded photos are deleted as soon as processing is complete and are never used to train AI models. Details are in our Privacy Policy.
I forgot my password
In the app, open Settings, tap Sign in, then Sign in again and Forgot password?, and enter your account's email. We'll email you a link to set a new password; it works once, for one hour. Then sign in with the new password. If you signed up with Apple or Google, you can simply sign in with Apple or Google again; the link sets an email password for the same account too.
How do I delete my account?
In the app, open Settings and tap Delete my account. This works the same on iPhone and on Android. An App Store or Google Play subscription is not cancelled automatically — cancel it in Settings › Apple ID › Subscriptions on iPhone, or in Google Play › Payments & subscriptions › Subscriptions on Android. More about deletion, including how to delete without the app, is in our Privacy Policy.